Legal Notice
This Legal Notice regulates access to and use of the website www.miramarnazarehotels.com, owned by Serafim Silva – Actividades Hoteleiras, S.A.
1. Identification of the responsible entity
- Company name: Serafim Silva – Actividades Hoteleiras, S.A.
- Legal form: Public Limited Company
- Unique registration and legal entity number: 502856564
- Commercial Registry Office: Nazaré Civil, Land and Commercial Registry Office
- Share capital: €733,334.00
- Registered office: Rua Abel da Silva – Pederneira, 2450-060 Nazaré, Portugal
- Telephone: +351 262 590 000 (call to the national landline network)
- Email: info@hotelmiramar.pt
Serafim Silva – Actividades Hoteleiras, S.A. is the entity responsible for operating the following hotel units:
- Miramar Hotel Spa & Apartments – RNET no. 1397
- Hotel Miramar Sul – RNET no. 1308
On this website, these units and their respective services may be commercially presented under the name Grupo Miramar.
2. Purpose of the website
The purpose of this website is to provide information about Grupo Miramar, its hotel units, services, facilities, offers and experiences, as well as to enable contact with Grupo Miramar and access to the accommodation booking system.
Making reservations through this website may involve access to a technological platform provided by an external supplier specialised in solutions for the hospitality sector.
3. Terms of use
By accessing and using this website, the user agrees to do so responsibly, in accordance with the applicable legislation, this Legal Notice and the rights and interests of Grupo Miramar and third parties.
The user shall not use the website for unlawful or fraudulent purposes, nor perform any act that may compromise the security, integrity, availability or normal operation of the website, its systems or the data made available therein.
Grupo Miramar reserves the right to restrict or prevent access to the website whenever behaviour likely to violate the law, this Legal Notice or the security of the systems is detected.
4. Information and availability
Grupo Miramar endeavours to ensure that the information provided on this website is accurate, complete and up to date. However, errors, omissions, changes or temporary unavailability may occur.
The characteristics, prices, conditions, offers and availability of the services presented are subject to confirmation at the time of booking. In the event of any discrepancy, the conditions communicated and accepted during the booking process shall prevail.
Grupo Miramar may update, modify, suspend or remove content and functionalities from the website whenever deemed necessary, without prejudice to the rights legally recognised to consumers and confirmed bookings.
5. Intellectual and industrial property
Unless expressly stated otherwise, the texts, photographs, videos, logos, trademarks, graphic elements, design, structure and other contents of this website are the property of Serafim Silva – Actividades Hoteleiras, S.A. or are used with the authorisation of their respective owners.
Reproduction, distribution, modification, transmission, public availability or commercial use of these contents is not permitted without prior written authorisation from the respective owner, except in cases permitted by law.
Consultation and reproduction for exclusively personal and non-commercial use is permitted, provided that the applicable intellectual and industrial property rights are respected.
6. Links to external websites
This website may contain links to pages, platforms or services managed by third parties, namely the booking engine, communication platforms, social networks or other suppliers related to the services provided.
Grupo Miramar does not control the content, policies or practices of these external websites and is not responsible for their operation. Before using these services, users should consult their respective terms of use and privacy policies.
The existence of an external link does not necessarily mean that Grupo Miramar approves, recommends or assumes responsibility for the content or services made available by the third party.
7. Personal Data Protection
The processing of personal data carried out through this website complies with the General Data Protection Regulation, Law no. 58/2019 of 8 August, and other applicable legislation.
Information regarding the purposes of processing, legal bases, categories of recipients, retention periods and data subject rights will be provided in the Privacy Policy and, where applicable, alongside the forms or services through which data is collected.
For matters related to the protection of personal data or to exercise the rights legally applicable, you may contact the Data Protection Officer at dpo@grupomiramar.pt.
8. Cookies
This website uses cookies and similar technologies. Non-strictly necessary cookies will only be used in accordance with the choices made by the user in the cookie settings panel.
For more information about the cookies used and to manage your preferences, please consult the Cookie Policy (www.miramarnazarehotels.com/politica-de-cookies/) or access the cookie settings available in the website footer.
9. Complaints Book
Consumers may submit a complaint through the Electronic Complaints Book, available at: www.livroreclamacoes.pt
10. Alternative Consumer Dispute Resolution
In the event of a consumer dispute, consumers may refer the matter to a legally competent Alternative Consumer Dispute Resolution entity.
Without prejudice to consulting the updated list of entities provided by the Directorate-General for Consumer Affairs, the following entity may be contacted:
CNIACC – National Centre for Information and Arbitration of Consumer Disputes
Rua D. Afonso Henriques, no. 1
4700-030 Braga
Telephone: +351 253 619 107 (call to the national landline network)
Email: geral@cniacc.pt
Website: www.cniacc.pt
A lista atualizada das entidades de Resolução Alternativa de Litígios de Consumo pode ser consultada no Portal do Consumidor (www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades).
11. Applicable Law
This website and its Legal Notice are governed by Portuguese law.
Any dispute shall be submitted to the legally competent authorities or courts, without prejudice to mandatory consumer protection rules and the possibility of resorting to alternative dispute resolution mechanisms.
12. Update to the Legal Notice
The Miramar Group may update this Legal Notice whenever there are legal, technological, or service-related changes to the services provided through the website.
Last updated: July 28, 2026.
Alternative Dispute Resolution (ADR)
What is Alternative Dispute Resolution for Consumer Disputes?
Alternative Dispute Resolution is the possibility available to all consumers to turn to official entities that help them resolve or receive guidance on a conflict before initiating legal proceedings in court.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between themselves and the trader who is the subject of their complaint. The intermediary may suggest a solution to the complaint, impose a solution on both parties, or bring the parties together to find a solution.
The European Union has created a website to support consumers in submitting their complaints regarding any dispute in which they are involved. In this context, Hotéis Miramar provides all the necessary information so that you can exercise your right to complain to an official, third-party, and impartial entity in the process, which will help you resolve the dispute in question.
Therefore, if you were dissatisfied with the purchase of one of our services or with a solution presented by us to resolve the situation, you can access this official website and submit your complaint or contact one of the Consumer Alternative Dispute Resolution Entities, among which we suggest:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Rua D. Afonso Henriques, 1
4700-030 Braga
Phone: +351 253 619 107 (call to the national fixed network)
E-mail: geral@cniacc.pt
Web: www.cniacc.pt